Beschrijving
The Field Service Team Leader reports to the Technical Service Manager and is responsible for managing the day to day operations in respect of installation, repair and maintenance of client Lifesciences instruments and the management & leadership of their respective team. He/she is responsible for:
Leading and managing local team of Field Service Engineers
Manages and provides leadership to field service engineers including clear guidance for technical, interpersonal and commercial aspects
Coaches, mentors and develops the engineers to ensure they are adhering to process and working to the expected and prescribed standards.
Responsible for team moral, motivation and engagement
Performs quarterly and end of year appraisals, accurately assesses performance, identifies gaps, set objectives and focuses on development to address gaps and develop talent
Monitors KPI’s & SLA’s with team, reporting progress to field & management team
Develop & maintain strong working relationship with Sales & Applications team, remain commercially aware
Manage field escalations, coordinating technical intervention & customer relationship management
Vereisten
University Degree in Bioengineering, Engineering or related technical and business discipline or equivalent combination of related education and experience
Proven track record in technical service or customer support function
Self-motivated, enthusiastic and friendly
Experienced in people management
Proven Leadership skills
Strong communication and interpersonal skills
Results oriented and high level of commercial aptitude
Process oriented and well organized; experienced in continuous improvement methods
Experience in servicing instruments in the medical or research sector
Languages: English, Dutch & French
Full car license is essential
Locatie: Aalst
Meer info: cvr@brainbridge.be